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Terms of Sales
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We stock most of the components used in our systems. The brand of parts we stock
may vary with availability. Please call us if you have questions on the specifications on these items. Our average
delivery time on custom-built systems (1 to 4 units) is 3 to 5 working days. For orders of more than 4 units and for
computers containing special order peripherals, please call for estimated delivery times.
Net terms are available only after 6 months of business history with us and on a successful credit approval. We
accept cash, checks drawn towards a local bank, credit cards (Visa, MasterCard, and Discover/Novus). A $25 service
fee is charged on all returned checks. Our prices do not include shipping or local Hawaii sales tax (4.167%). Special
order items require a 25% non-refundable deposit with order. These items, if non-defective, can not be returned for
refund or credit.
Returns and Warranty
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PDC stands by all our products we sell and services. Please review the following warranty
terms and information. If you have further questions, please call us at 808-537-1234.
Computer System Warranty Policy
PDC offers a one-year full parts-and-labor warranty on all our computer systems, with
a two-year warranty on the motherboard, processor, hard drive, and memory. A three-year extended warranty as well as
on-site servicing/repair options is also available on Oahu. Please call or visit our store for pricing and information.
PDC warrants that the hardware it manufactures will be free from defects in materials and workmanship. This warranty
is exclusive of, and not limited in the exclusion of, the following issues: 3rd-party software conflicts, viruses,
accidents, acts of God, abuse, misuse, problems with electrical power, installation/servicing not authorized by PDC,
and problems caused by installation/use of parts not supplied by PDC.
The customer assumes all risk of loss of data from any and all causes relating to the repair of PDC computers. If
warranty work is required, it is the end-user's responsibility to backup all data on the computer. Please remove
any removable storage media; PDC will not be responsible for loss of data on these devices. Any peripherals not
installed by PDC will be removed before repair.
PDC may use new or reconditioned parts when performing warranty repairs. All replaced parts become the property of
PDC, and the warranty is not further extended by the replacement of said parts.
Component Warranty and Return Policy
Defective products, except for CPU and memory, may be returned or exchanged for in-store credit within 30 days
of purchase date, provided they are accompanied by all manuals, driver diskettes and/or other software, cables,
original packaging and PDC invoice; CPU and memory must be exchanged within 7 days of purchase date. PDC technicians
must verify product defects before refund or exchange is approved. Defective components may be repaired at PDC's
discretion up to one-year after invoice date. Monitors carry a 3-year manufacturer's factory warranty; it is the
end-user's responsibility to contact the manufacturer for repair or exchange.
After the in-store warranty has expired, any remaining warranty for replacement or repair is provided to the end
user directly by the manufacturer. ALL expressed or implied warranties are voided if any labels or markings are
tampered with and/or removed, or if the product incurs any physical damage.
A 15% restocking fee is charged for all non-defective returns within the 30-day exchange period (7 day exchange
period for CPU and memory). Purchases paid by cash will be refunded by PDC company check. Purchases paid for with
a check will be refunded after the bank has cleared the check. Credit card charges will be credited to the purchaser's
card. Refunds for non-defective products may be issued in the form of a merchandise credit, good for one year from
the exchange date, in lieu of the check refund. Non-defective items will not be accepted for return after 30 days
from purchase.
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