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Per-Hour Rates |
Our normal service rates are listed below. Please note that the rate and minimum billable time varies depending on whether
the work is performed in-house at PDC, at your office, or remotely.
| In-house Troubleshooting & Desktop Repair |
$100/hr |
30 minutes min. |
| (Tier 1) Remote or Phone Support |
$110/hr |
15 minutes min. |
| (Tier 2) On-site Troubleshooting & Project Rate |
$138/hr |
1 hour min. |
| (Tier 3) Server, Network or Security Work |
$165/hr |
1 hour min. |
| Senior Network Engineer (Remote) |
$175/hr |
15 minutes min. |
| Senior Network Engineer (On-site) |
$200/hr |
1 hour min. |
Rates do not apply to maintenance plans or project hours quoted by PDC.
For on-site service outside of the Honolulu district, we also charge one-way travel time.
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Desktop Repair |
Reloads of desktop computers returns the computer to factory condition. This includes loading of Windows (using a valid
existing license key), applicable patches to the operating system, and hardware drivers. This does not include data backup, reinstallation
of application software, or installation of hardware not included with the original configuration. Rates listed below are for work performed
in-house at PDC Systems.
| PDC Desktop Reload (Within Warranty) |
$99 |
| PDC Desktop Reload (Non-Warranty) |
$149 |
Reload of Non-PDC Desktop
(e.g. Dell, Compaq, etc.) |
$199 |
| Backup of Windows profile data and transfer back after reload |
$49 |
| Backup of entire hard drive and copy back to original drive to C:\OLD-DATA |
$99 |
Backup of entire hard drive to image prior to reload
(includes new hard drive to keep installed in PC) |
$199 |
Backup of entire hard drive to image prior to reload
(includes new USB hard drive to keep) |
$259 |
| Virus/Adware/Spyware Removal |
$99 |
| Installation of memory, video card, additional hard drive or DVD-RW |
$29 |
| Equipment Disposal Fee (Desktop or Laptop) |
$99 |
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