In-House Support

Yusef's knowledge of computers is best described as eclectic, as he was self-taught to a large degree. This approach towards learning mirrors his overall outlook on life, as exemplified by his decision to travel extensively through Europe and North Africa right after high school in lieu of a college education. Born in Idaho but raised here in Hawaii, Yusef's hobbies include robotics, Python programming, and Eastern philosophies.

Prior to his employment at PDC, Yusef's myriad of jobs include being a construction worker, computer programmer, field surveyor, CAD designer, and Jack in the Box Mystery Shopper. Now with PDC for nearly a year, Yusef is the senior help desk operator, providing PDC clients with phone support that is both courteous and professional.

Before coming to PDC, Leif spent several years working at an upscale lighting store and also at a professional golf academy where his technical duties included the planning of and installation of new PCs and hardware, performing maintenance and repair of workstations, virtual golf simulators, printers, network infrastructure, and provided company-wide technical support. On top of the his technical responsibilities, Leif also attended to lighting and golf sales, home and business lighting design, as well as the assembly and disassembly of lighting components and golf related equipment. As a result of his long experience working at the golf academy, Leif is one of the few certified club fitters for Ping in Hawaii.

He is now working as a help desk operator and technical support specialist alongside Yusef, providing phone support that is attentive and friendly.

When not at work, Leif enjoys disassembling, reassembling, and altering all things mechanical or electronic, fine tuning his computer, circuit bending, building things, and playing strategic games competitively online. He has also been golfing since he was five years old and enjoys other physical activities such as swimming, bicycling with friends, and occasionally paintball.

Known as "PropHead", Glenn's career in the IT field began with the technical support department at Berkeley Systems. The company gained renown in the 1990s for developing the After Dark Screen Saver, including the infamous Flying Toasters, the Star Trek Screen Saver for Windows, and the Looney Tunes Screen Saver for Windows. In fact, if you can get your hands on a copy of the Star Trek Screen Saver, you'd find Glenn's name in the scrolling credits.

From there, "PropHead" moved to Asia Source Inc. in Fremont, California, which is a national distributor of white box personal computers and computer components, serving as the Production Manager for built-to-order white box PCs. Glenn then worked at Chevron Corp's technical support department in downtown San Francisco. From there he moved to PCG Systems in Oakland, California, where he supported non-profits and venture capital firms. After the stint with PCG, Glenn returned to Chevron IT, this time in London, England, to assist on a project in Kazakhstan.

A system engineer at PDC since 2006, "PropHead" handles PC assembly and hardware repair together with Bob Marstall and Rachel Lai.

Bob finds working in the technology field interesting and satisfying, fueled by his interest in electrical devices. His background includes home building and he currently holds an inactive General Contractors License. Although Bob enjoys working with computers, he had never even used a mouse before his school migrated from Windows for Workgroups to Windows 95.

In March 1997, Bob dropped by PDC's previous location near the Ala Moana Shopping Center, turned in a resume, spoke with the owner, and started work that same day. Now working part time in PDC's assembly division, Bob's main duties include building new PC workstations and servers as well as computer repairs. He likes work most when things are really busy.

Away from the office, Bob spends his time reading, writing, sailing, riding his bike, playing guitar, listening to country music, and watching TV news and the NFL. His favorite team is the Cardinals.